terms&policies

Privacy policy
Effective date: April 1, 2026
Echowood Collective, Virginia, usa

What we collect:
When you contact us, place an order through our shop, or subscribe to our newsletter, we may collect your name, email address, mailing address, and any information you voluntarily provide. We do not collect sensitive personal data and we do not use cookies beyond what is standard to our website platform.

How we use your information:
We use your information solely to respond to inquiries, fulfill orders, send newsletters you have opted into.

Data storage:
Your information is stored securely through the platforms we use to operate our business. We retain your data only as long as necessary to fulfill the purpose for which it was collected or as required by law.

Your rights:
You may request access to, correction of, or deletion of any personal data we hold about you at any time by contacting us at hello@echowoodcollective.com. We will respond within a reasonable timeframe.

Third-party services:
Our website may link to third-party platforms such as Instagram, YouTube, SoundCloud, and Spotify. We are not responsible for the privacy practices of those platforms and encourage you to review their policies independently.

Updates:
We may update this policy from time to time. Changes will be posted on this page with a revised effective date.
Contact

For privacy-related questions, reach us at hello@echowoodcollective.com.

refund policy
Effective date: April 1, 2026
Echowood Collective, Virginia

Creative services:
All creative service engagements require a signed contract and deposit before work begins. Once work has commenced, deposits and payments made are non-refundable. This applies to all services.
If a project is cancelled by the client before work begins, a full refund of any deposit paid will be issued within 14 business days, provided written notice of cancellation is received before the agreed project start date.

Shop purchases:
Digital products are non-refundable once downloaded. For physical products such as prints and photo books, we accept return requests within 14 days of delivery if the item arrives damaged or defective. Please contact us at hello@echowoodcollective.com with photographic evidence of the issue and we will arrange a replacement or refund at our discretion. if you send us fake or ai generated photo proof, we reserve the right to say mean things about you.

Exceptions:
We understand that circumstances vary and we are committed to handling each situation with care and fairness. If you have a concern not covered here, please reach out directly and we will do our best to find a reasonable resolution.

Contact
For refund inquiries, contact us at hello@echowoodcollective.com.

Terms of service
Effective date: April 1, 2026
Echowood Collective, Virginia

Agreement:
By accessing this website or engaging Echowood Collective for services, you agree to these terms. If you do not agree, please do not use this site or our services.

Services:
Echowood Collective provides creative services including brand identity, photography, videography, illustration, design, and music production. All service engagements are governed by a separate client contract which takes precedence over these general terms.

Intellectual property:
All work created by Echowood Collective remains the intellectual property of Echowood Collective until full payment has been received. Upon receipt of final payment, ownership transfers to the client as outlined in the applicable client contract. Echowood Collective retains the right to display completed work in its portfolio unless otherwise agreed in writing.

Shop and digital products:
Fonts and digital products purchased from our shop are licensed for personal use only unless a commercial license is explicitly stated at the time of purchase. Redistribution, resale, or modification of digital products without written permission is prohibited.

Website use:
You may browse this website for personal and informational purposes. You may not reproduce, redistribute, or repurpose any content from this website without prior written consent from Echowood Collective.

Limitation of liability:
Echowood Collective is not liable for any indirect, incidental, or consequential damages arising from the use of our website or services. Our total liability in any matter shall not exceed the amount paid by the client for the specific service in question.

Governing law:
These terms are governed by the laws of the Commonwealth of Virginia. Any disputes shall be resolved in the courts of Virginia.

Updates:
We reserve the right to update these terms at any time. Continued use of this website following any changes constitutes acceptance of the revised terms.

Contact:
For questions about these terms, contact us at hello@echowoodcollective.com.